Referral Coordinator
This job posting is no longer active.
- Westerville, OH, United States
- 40+ hours per week
- Regular Full Time - Day Shift
- April 19, 2024
- Req #: 3396
Summary
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POSITION SUMMARY
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Responsible for supporting a coordinated process where incoming referrals are scheduled in an efficient and timely manner; and the patients receive timely access to specialty services. Serve as the communication liaison between Orthopedic One and Referring offices. When deemed a higher priority, takes scheduling calls from inbound queue or answers the main switchboard.
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RESPONSIBILITIES AND ACCOUNTABILITIES
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Processing Referrals:
- Process incoming referrals following department policies and procedures.
- Ensure referrals are processed the same business day they are received or no later than 24 hours from receipt.
- Calls referred patients and schedules patient appointments with appropriate physician following physician protocols.
- Documents all scheduling attempts and report results to Supervisor, Scheduling.
- Follow through to resolution with referring provider office regarding communication with referred patients. Manage all communication between Orthopedic One and the referring office about the patient’s referral status.
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Scheduling Phones:
- Answers calls from busy scheduling queue to set appointments.
- Uses physician protocols, insurance participation information, and patient preference to determine most appropriate approach to schedule patients
- Calls patients to reschedule appointments as assigned.
- Utilizes the appropriate screening tools to accurately schedule internally referred patients for MRI appointments.
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Initiative:
- Seeks out assignments, added duties, or opportunities to learn when assigned work is complete, as patient census or workload permits, or to otherwise fill down time productively.
- Proposes new ideas, makes suggestions, and seeks opportunities to improve processes or workflow through appropriate channels.
- Attempts to problem solve when assigned work is disrupted, equipment is down, etc. before involving supervisor.
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TEAMWORK
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Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
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Works cooperatively and refrains from participating in negative conversations.
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Shares knowledge and insights with co-workers in a constructive manner.
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Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
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Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
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- Teamwork:
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POLICIES AND PROCEDURES
- Policies and Procedures
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Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
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Provides assistance and support to leadership in implementing policies and procedures as necessary.
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Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
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- Policies and Procedures
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QUALIFICATIONS
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Education, Experience, Certification and Licensure Requirements:
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High School Diploma or equivalent required. Prior scheduling experience in a medical office setting preferred. Prior orthopedic or sports medicine experience desired. Customer service experience and basic computer skills required.
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Orthopedic One
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