Scheduler, Physician Appointments
This job posting is no longer active.
- Westerville, OH, United States
- 40+ hours per week
- Regular Full Time - Day Shift
- April 23, 2024
- Req #: 3339
Summary
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POSITION SUMMARY
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Responsible for performing a variety of administrative duties in support of Orthopedic One patients, providers, and staff.
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RESPONSIBILITIES AND ACCOUNTABILITIES
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Scheduling Phones:
- Answers calls from busy scheduling queue to schedule patient appointments.
- Uses physician protocols, insurance participation information, and patient preference to determine most appropriate approach to schedule patients
- Calls patients to reschedule appointments as assigned.
- Takes necessary steps to ensure correct patient identification.
- Communicates professionally with physician offices. Provides appropriate notices for same/next day add-ons and cancellations.
- Collects information and accurately performs data entry in EMR to create or maintain patient demographic information, referral source, transition of care, referring provider and other information as required.
- Attends to other scheduling tasks including: Scheduling patients for approved injections; Retrieving voicemails and making return calls; Other scheduling tasks as assigned
- Process outgoing mail as well as incoming and outgoing fax communications.
- Completes other duties as assigned by the Supervisor.
- Processing Referrals:
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Process incoming referrals following department policies and procedures, within 24 hours of receipt
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Accurately documents all scheduling attempts and reports results to supervisor
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Communicate timely to referring provider office efforts to schedule referred patients
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Initiative:
- Seeks out assignments, added duties, or opportunities to learn when assigned work is complete, as patient census or workload permits, or to otherwise fill down time productively.
- Proposes new ideas, makes suggestions, and seeks opportunities to improve processes or workflow through appropriate channels.
- Attempts to problem solve when assigned work is disrupted, equipment is down, etc. before involving supervisor.
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TEAMWORK
- Teamwork:
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Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
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Works cooperatively and refrains from participating in negative conversations.
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Shares knowledge and insights with co-workers in a constructive manner.
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Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
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Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
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- Teamwork:
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POLICIES AND PROCEDURES
- Policies and Procedures
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Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
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Provides assistance and support to leadership in implementing policies and procedures as necessary.
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Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
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- Policies and Procedures
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QUALIFICATIONS
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Education, Experience, Certification and Licensure Requirements:
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High School Diploma or equivalent required. Previous customer service experience required and computer skills are required; medical office experience including use of EMR system is preferred.
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