Patient Financial Counselor - $1,500 Sign-On Bonus Sign-On Bonus
This job posting is no longer active.
- Westerville, OH, United States
- 40+ hours per week
- Regular Full Time - Opening Shift
- February 16, 2023
- Req #: 2799
Summary
$1,500 Sign on Bonus
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POSITION SUMMARY
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This position is responsible for ensuring all insurance and pre-collection requirements are met prior to patient’s surgical and/or office procedures and to inform patients of their financial responsibility.
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RESPONSIBILITIES AND ACCOUNTABILITIES
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Responsibilities/Accountabilities:
- Communicates with patients, face-to-face or by telephone, collecting on patient financial liability in advance of medical services being performed.
- Reviews and verifies insurance benefits for all proposed or scheduled procedures.
- Reviews and checks insurance eligibility for scheduled patients.
- Reviews patient account ledgers and contacts patient to initiate pre-collection procedure.
- Calculates and collect payments appropriately for all patients.
- Performs price estimates for medical services using price estimate technology (NHXS) and insurance company portals to obtain procedure claim estimates and calculate patient responsibility.
- Establishes down payment and payment plan requirements prior to clinic staff scheduling all elective procedures.
- Runs daily cash out and day sheet reports balancing all deposits collected.
- Completes pre-collection on accounts promptly and efficiently to reduce patient receivables and bad debt.
- Performs duties necessary to ensure all accounts are processed accurately and efficiently.
- Assists with department coverage as needed.
- Performs other duties as assigned by the supervisor.
- Customer Service and Communications:
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Communicates with patients, insurance carriers and other outside entities in a professional manner. Identifies solutions and responds professionally to patient concerns, i.e., pleasant tone of voice, courteous language, etc. Uses appropriate grammar and demonstrates tact and diplomacy in patient interactions, by phone and in person.
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Diffuses negative situations with patients and maintains a pleasant and professional tone during stressful circumstances and heavy workload.
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Communicates with staff members in a professional, pleasant manner; Shares information relevant to work, no gossiping or disparaging remarks, accepts work without complaint or provides reasons why assignment is unmanageable, asks and answers questions related to improving department performance
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TEAMWORK
- Teamwork:
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Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
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Works cooperatively and refrains from participating in negative conversations.
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Shares knowledge and insights with co-workers in a constructive manner.
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Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
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Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
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- Teamwork:
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POLICIES AND PROCEDURES
- Policies and Procedures
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Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
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Provides assistance and support to leadership in implementing policies and procedures as necessary.
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Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
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- Policies and Procedures
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QUALIFICATIONS
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Education, Experience, Certification and Licensure Requirements:
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High school diploma/GED required. Some postsecondary education preferred. At least 2 years of previous A/R experience or billing/collections experience in a medical office setting required. Experience in healthcare patient accounting, managed care, or case management preferred.
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